» Home  » Q＆A 

Q&A

About downloading and playing movies
Concerning payment
About member registration and logging in
About pre-paid points

▲UP▲

About downloading and playing movies
■Q1-1 What kind of computer specifications do I need for this site?
The required specifications for this site are the following:
Windows
・CPU speed: 300 MHz or faster
・Memory: 256 MB or more
・Internet connection: ADSL, Cable or better
Macintosh
・CPU speed: G4 400 MHz or faster
・Memory: 126 MB or more
・Internet connection: ADSL, Cable or better
※In order to playback HD files, at least a Pentium 4 CPU of 2,4 GHz and 1GB of memory are required.
Q&A TOP
■Q1-2 Do I need any specific software for playing your movies?
Windows media player (ver. 7 or higher), which is normally already installed in windows, can be used to play the movies, so no specific software needs to be downloaded.
»Download the latest version of windows media player here. (free)
To play our movies on a Macintosh, we recommend using Quicktime with the Flip4Mac plugin installed.
※The free version of Flip4Mac is for playing movies only.
»Download Flip4Mac (free).
Q&A TOP
■Q1-3 Is there a limit for downloading?
You will be able to download our pay-per-view products from our site until two weeks from the moment you purchased them, so please ensure to download them within this time.
Q&A TOP
■Q1-4 Is there a limit for how many times I can watch a movie?
Our content is completely DRM free and can be enjoyed any number of times after downloading.
Q&A TOP
■Q1-5 Can I use downloading software to download multiple files?
Use of download software for multiple downloads is at the customer's own risk. Our site can not be held responsible in case of malfunctions or defects due to the use of such software
Q&A TOP
■Q1-6 Is this site virus free?
Please rest assured that there is absolutely no chance of a virus infection while using our site. However, we do recommend the use of updated security software at all times while using the internet.
Q&A TOP

▲UP▲

Concerning payment
■Q2-1As a member, will I be charged returning fees?
Please rest assured that registration at our site is completely free. The only time you will spend money at our site is when you purchase pre-paid points. With these points you will be able to purchase products at our site.
Q&A TOP
■Q2-2What ways of payment are there?
You can choose payment by credit card. We accept VISA / Mastercard and their affiliated credit cards.
Q&A TOP
■Q2-3I did not receive the payment confirmation e-mail.
When your payment is completed, an automatically generated payment confirmation e-mail will be sent to your registered e-mail address within 48 hours.
You may need to request your e-mail provider to allow e-mails from our site. Furthermore, depending on your e-mail software, e-mails from our site may be considered spam e-mail. Please check your e-mail software security settings.
If you are still unable to receive the confirmation e-mail, please contact our support team.
[ Concerning support ]
・In case your billing statement has  as the billing company
→Support e-mail :  Please use above e-mail address for support requests.
・In case your billing statement has  、  as the billing company
→Support e-mail :  Please use above e-mail address for support requests.
※Our site is not responsiblefor damaga and/or loss derived from users unable to receive e-mails from our site due to blocking and/or incorrect e-mail settings.
Q&A TOP
■Q2-4When will payments by credit card be billed?
The day your purchase from our site is deducted from your bank account will depend on your credit card company. For more information, please contact the company that issued your credit card.
Q&A TOP
■Q2-5Will I be billed in Dollars? Why?
Your credit card statement will be in USD ($) and the amount deducted from your bank account will be calculated according to the exchange rate decided by your credit card company. Since this site accepts payments from all over the world, the US Dollar was chosen as our standard currency.
Q&A TOP
■Q2-6What billing company will be specified on the bill from my credit card company?
Concerning your billing statement
   Your credit card bill will state oneof the above shown billing companies.
Our site's name, anan-av.com, or any reference to an adult site will not be given, so please rest assured.
Q&A TOP

▲UP▲

About member registration and logging in
■Q3-1Can I register using e-mail from a free e-mail provider?
Yes, you can register using a free e-mail address. Please make sure that your security settings are set in such a way that you can receive e-mails from our site.
※Important information from our site may also be sent by e-mail, so we strongly suggest that you make sure that you are able to receive e-mails from our site.
Q&A TOP
■Q3-2I registered as a member, but I didn't receive the registration confirmation e-mail.
When your registration is completed, an automatically generated registration confirmation e-mail will be sent to your registered e-mail address within 48 hours. In rare cases e-mail providers block such e-mails or your spam filter settings may be blocking this e-mail. Please make sure that your security settings are set in such a way that you can receive e-mails from our site.
The URL in the registration confirmation e-mail is valid for 24 hours, so if you do not receive the e-mail within 24 hours, please register again at our site.
Q&A TOP
■Q3-3I've registered at this site before, can I still use this data?
If you registered at our site before and haven't unregistered yet, you should still be able to use your old registration information.
Q&A TOP
■Q3-4I am unable to log in.
・Please make sure you did not fill in your ID or password incorrectly.
Please try entering your login information again. Your ID and password are capital sensitive. Please do not include spaces.
※※Please try clearing your browser's cache, as this may also cause log in problems. In case you are still unable to log in, please contact our support team using the support form and fill in your user information.
・Did you access the URL in your registration confirmation e-mail?
The the URL in the registration confirmation e-mail which is sent to you after registration is valid for 24 hours. In case you do not access this URL within 24 hours, you will not be able to log in.
Q&A TOP
■Q3-5Can I change my user ID / password / e-mail address after registering?
You cannot change your user ID, but you can change your password and e-mail address. Please go to your My page and click the "Change user info" button.
Q&A TOP
■Q3-6Please tell me how I can unregister as a member.
Please go to the Site map page and click「Unregister」. Please fill in your user information and click the "Unregister" button. Please note that any remaining points in your account will be lost. Also note that being a member at our site is completely free and enables you to download free sample movies and use other functions.
Q&A TOP
■Q3-7Is my personal information safe?
The only personal information which is kept at our site is your user ID and password, your registered e-mail address and the IP address with which you access our site. All your payment information, such as your credit card data, will be kept safely by the payment company.For more information regarding the safekeeping of personal information, please check our privacy policy.
Q&A TOP

▲UP▲

About pre-paid points
■Q4-1How long will my pre-paid points be valid?
There are 2 ways in which points may expire and be lost.
（１）Points will be lost when a member cancels his/her free membership.
（２）Points will be lost after 6 months if they are not used.
Please note that there are no refunds in such cases.
Transfer of points to other users/parties is also not possible.
Q&A TOP

▲UP▲